Upon completing your purchase, you will receive an email confirmation containing your order details and instructions on how to access your new software services. You can begin using the services immediately unless otherwise specified during your purchase process. Access to services is granted digitally through our secure client portal.
Refunds are generally not provided for our services once a subscription has started, as immediate access to the software and its features is granted. However, exceptional circumstances can be considered on a case-by-case basis. Please contact customer support within 14 days of your purchase if you believe exceptional circumstances apply to your situation.
TrackPath subscriptions are subject to a minimum 12-month commitment unless otherwise agreed in writing.
If you wish to cancel your subscription, please contact TrackPath at least 30 days before your requested cancellation date. Cancellation requests are reviewed individually and confirmed in writing by TrackPath.
Outstanding invoices and other amounts due remain payable regardless of a cancellation request. Cancellation does not waive any amounts that have already become due under the subscription agreement.
After the applicable commitment period has been satisfied, TrackPath will confirm the effective cancellation date and the subscription will not renew beyond that date.
Upgrades or Downgrades: You can manage your subscription level through the client portal. Changes will take effect at the start of the next billing cycle.
For any questions or concerns regarding our policies or your subscription, please contact our customer support team through the help section of our website or by emailing support@trackpath.app.